Dimaq offers pre- and post-purchase services to enhance customer experience
Acquiring any of the machines that Dimaq offers in its catalog goes far beyond a simple and quick purchase. Our company offers its customers pre-sales and after-sales services, so that first they know how to choose the tool that best suits their needs and then they can use it safely and without any setbacks.
When a company in the meat industry or a hypermarket contacts us, we provide specialized commercial advice, which is achieved thanks to close communication with our suppliers and our extensive experience in the sector, which allows us to explain in detail the advantages of our machines and their suitability for each business.
Once the customer decides to buy the tool that best suits the characteristics of your company, the sales and technical staff of our company will go to the place where it will be installed, to ensure proper installation and commissioning and to train the staff that, from that moment, will use it.
Dimaq’s services do not end there, since our company remains at the customer’s side, once the purchase process has been completed, in order to deal with any problems that may arise in a quick and agile manner. Thanks to our network of distributors and partners, we offer a fast technical service, which responds quickly to the needs of our customers and ensures technical coverage throughout the territory, with spare parts for each machine available at their facilities, which means that, in a very short time, any setback is solved and the machine is ready again to improve the production processes of the companies.